How Many Books Can You Return on Audible? Answers from Customer Service

How Many Books Can You Return on Audible? Answers from Customer Service

I love Audible and have been a loyal customers for many years now. Most years, I have a 12-month-subscription and I also purchase additional credits and audiobooks alongside the one monthly credit that my subscription includes. Generally, I think they whole system works very well but one thing that I think should be more clear is how many books you can return with Audible.

Throughout my years as an Audible subscriber, I had returned some titles that I had started but that weren’t for me. At the end of 2023, I was having a bit of a digital decluttering session and that included my Audible app. I spotted two books that I had started but didn’t enjoy so decided to return them. I returned one book one day and the other the next. Overall, I had returned six audiobooks over my then 3 years as a customer.

After returning that 6th book, I was restricted from returning books myself – “not eligible for return” showing next to the books. I suspected that it was because I returned two books close together that this happened but customer service didn’t confirm this.

They did say that I can still return books but that I will have to do it through customer service from now on. I asked if the option to do returns myself would come back to my account but customer service said that only a “certain number of titles can be returned using the online tool”. I asked if this was forever and the customer service representative replied: “Yes, it is for every customer.”

This means that once you have lost the ability to return books yourself, you will not get it back. You would have to open a new account to get that function back which would make it inconvenient accessing your full library of Audible books. I also asked if customer service can edit this access but they cannot, they do not have access to this.

Next, I wanted to confirm that the lifetime number of returns was six as the representative had used the words “certain number”. They then changed their tune and said that it’s a certain number “but the numbers are not specified” which is contradicting.

I think the system as it is seems unfair and I would much prefer it if there was a yearly limit or a percentage of the books that you purchased that you were allowed to return. The unspecified number doesn’t make any sense at all – surely it should be the same for all customers?

What’s your experience with Audible return limits? Have customer service said something else to you? Please share in the comments below.